Last Updated: 20/12/2023

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This Privacy Policy describes how Multians Multimedia LTD ("we," "our," or "us") collects, uses, shares, retains and transfers information when users use our Multians mobile application (the "App") and/or when they visit our website at www.multians.com (the "Website").

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1. Information We Collect

1.1 Personal Information

We may collect the following personal information through both the App and the Website:

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• User-Provided Information: When you use the App or Website, you may provide us with personal information such as first name, last name, date of birth, gender, nationality, email address, phone number, address, username, password, occupation and social media handles.

• Automatically Collected Information: We may collect certain information automatically, including but not limited to IP address, location history, device ID, operating system, browser type, usage patterns.

• Aggregated Data: We may also collect aggregated data which are data collected for statistical and analytical purposes. ​

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1.2 Children's Information

The App and Website are not intended for children under the age of 18. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@multians.com so that we can take necessary action.

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2. How We Use Your Information

We use the information we collect through both the App and the Website for the following purposes:

• To provide and maintain the App and Website.

• To improve, personalize, and enhance your experience.

• To respond to your inquiries, comments, or feedback.

• For analytics and research purposes.

• To comply with legal and regulatory requirements.

3. How We Share Your Information
We may share your information collected through both the App and the Website with:

• Service Providers: Third-party service providers who assist us in operating the App and Website, conducting our business, or servicing you.

• Legal Requirements: In response to a subpoena, court order, or other governmental request.

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4. Your Rights

You have the following rights under GDPR and other relevant data protection laws: 

• Access your personal information.

  • Right to Access and/or Take Your Data: You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.

• Rectify inaccurate personal information.

  • You can edit some of your personal data through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.

• Erase your personal information.

  • You can ask us to erase or delete all or some of your personal data.

• Object to or restrict the processing of your personal information.

  • You can ask us to stop using all or some of your personal data if we have no legal right to keep using it,  or to restrict our use of it.

• Withdraw your consent to process your information.

• Opt-out of any marketing emails.

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To exercise any of the above rights, please contact us via email at support@multians.com .

If you believe your privacy rights have been infringed, or you disagree with a decision we have made about your privacy rights, you have the right to lodge a complaint with the Cyprus Data Protection Commissioner. 

 

5. Data Retention 

We keep information for as long as we have the legal basis to keep it in order to be able to provide our services to you through our App and Website.
 

6. Security
We take reasonable measures to protect your personal information from unauthorized access or disclosure.

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7. Changes to This Privacy and Cookie Policy
We may update this Privacy and Cookie Policy from time to time. Any changes will be effective upon posting the updated policy on the App and Website. You will be notified of any Privacy and Cookie Policy changes via email. You will have the opportunity to review the new Privacy and Cookie Policy before you choose to continue using our App and Website. 

 

8. Cookie Section

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​Cookie Policy

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'Cookies' are small text files stored in your web browser that enable us to recognize your computer when you visit our website. Cookies are essential to keep certain parts of our website functioning correctly and securely. We also use them to make things quicker, easier and more personal to you and to help us understand how our Website and/or our App is being used. Cookies can also be used to present you with more tailored advertising content.

In order for cookies to work properly, they collect some information about you whenever you use our Website or our App. You can choose whether to accept or reject some or all types of cookies, except the strictly necessary ones, and control this through your device’s browser settings. We will make you aware of this by showing you our cookie banner when you visit our site. If you then continue to use our Website or App without adjusting your browser settings, we will use cookies as set out in the sections below. 

Cookies also enable us to find out which advertisement brought you to our website. We may use cookies on your computer and in the event that we collect any information about you, you will remain personally unidentifiable, and we will not share this information with any unconnected third-party.

The Cookie Categories

The Cookies we use fall into the following categories:

 

a. Strictly Necessary

This type of cookie allows you to navigate the website and use essential features like online registration. These cookies don’t gather any information about you that could be used for marketing or remembering where you’ve been on the internet. These cookies are essential in our being able to guarantee the performance of our Website.

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b. Performance

This type of cookie collects information about how you use our Website e.g. which pages you visit, and if you experience any errors. The information collected is anonymous and is only used to help us improve how our website works, gauge what interests our users and assess the effectiveness of advertising.

 

c. Functionality

This type of cookie remembers your preferences for tools found on our Website, so you don’t have to re-set them each time you visit. Some of them are managed by third parties. They may for instance determine whether you see the latest or oldest comments made in relation to an article first. They may also help us greet you by name or remember your choice of language or region).

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d. Targeting/Tracking

These cookies are used to analyse what advertising might be most relevant to a user of the website based on the areas of the website that the user visits.

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Controlling my Cookies

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All modern browsers allow you to see what cookies you have, and to clear them individually or in their entirety by changing your cookie settings. Cookie settings are typically found in the 'options' or 'preferences' menu of your browser, otherwise you should use the 'Help' option in your browser for more details. 

You can block cookies by activating the settings on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site. We endeavour to make all parts of our site accessible to everyone but if you block some cookies, particularly Strictly Necessary cookies, your access might be impaired. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies as soon you visit our site.

Your first visit to our site will generate a pop-up header alerting you to this privacy policy and will re-appear only in the event that you change your cookie settings from time to time.

The Use of Google Analytics

We use Google Analytics for ‘analytical’ purposes such as to keep track of user/customer browsing patterns and to build up a profile for a customised browser experience for you. Google Analytics is a popular web analytics service provided by Google, Inc. Google Analytics uses cookies to help us to analyse how customers use our Website.

Your opt-out choice is applied only to the browser from which you make the choice, so if you use different browsers you will need to opt out in each one. This opt-out is cookie based, so if you delete your cookies, you will no longer be opted out and will need to opt out again. 

 

9. Contact Us
The data controller responsible for your information is Multians Multimedia Ltd, which you can contact by sending an email to support@multians.com .

If you have any questions or concerns about our Privacy and Cookie Policy, please contact us at support@multians.com.